our cleaning service

**DUE TO SECURITY ISSUES AND/OR THE POSSIBILITY OF SCRATCHES, WE DO NOT CLEAN TV'S OR COMPUTER SCREENS**

ELITES CLEANING AND REMOVAL SERVICES WILL PROVIDE ALL CLEANING PRODUCTS, COST FOR SUPPLIES WILL BE INCLUDED IN THE QUOTE.

Other Information

PAYMENTS:

- Services are billed on a monthly basis. Payments may be made using online banking or by check (you may either mail your check or leave it for us at your next cleaning.) CREDIT CARDS ARE ACCEPTED.

CASHIER'S CHECKS SHOULD BE MADE OUT TO "Elites Cleaning and Removal Services"

- Future changes to the frequency in cleanings will result in additional charges, as more time will be needed to complete the job!

 

additional expenses & tasks:

- Any additional tasks that you wish to have done (unless it is a 10-minute project) will need to be prescheduled and we will be happy to accommodate you.

- There will be an hourly fee for additional projects. The hourly fee is $15.00 per labor hour.

 

Cancellation policy:

- If your cleaning occurs on a scheduled basis, a one-week cancellation notice is required (unless it is an emergency) or you will be billed as normal.

- However, clients are allowed to skip a cleaning twice a year with a two-week notice at no cost.

- Cancellations outside of the one-week notice period will result in a $35.00 rescheduling fee to

be paid at that time.

 

General provisions:

- It is important that you identify any items in your establishment that are irreplaceable. We will not

handle these types of items as a general rule because accidents do sometimes happen. While we

normally would replace an item through purchase or insurance, we understand that certain items are valuable and can't be replaced.

- If we come upon an item we feel is especially fragile and do not feel comfortable cleaning it, we

will leave it and discuss the issue with you.

- Please always feel free to mention any missed tasks. We are professionals and expect to

provide you with excellent service.

- We are open to schedule changes and alternatives in scheduling. We are here to accommodate

you in any way we can. We ask for as much notice as possible.

- The contract listed above is a general cleaning contract of the basics that we will perform.

- All information regarding your account is confidential and we will maintain the highest level of

privacy regarding such information.

- We are licensed, bonded, and insured and would be happy to provide copies if requested.

Let's chat.

If you have any questions/concerns please fill out our contact form or e-mail us!

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CALL US: 919-395-9100